Overview
We understand that sometimes a product may not meet your expectations, and we want to make sure you are completely satisfied with your purchase. Therefore, we have crafted a straightforward and customer-friendly refund and exchange policy.
Refund Guidelines
- 30-Day Window: You have 30 days from the date of purchase to request a refund.
- Condition of the Item: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Initiation of the Refund: To initiate a refund, please contact our customer service team.
- Refund Process: Once we receive your return and verify its condition, we will process your refund. Refunds will be credited to the original payment method.
Exchange Procedure
- Product Exchange: If you wish to exchange your purchase for a different stamp collection, or product, please contact our customer service team.
- Condition of the Item: Like refunds, exchanged items must be unused, in their original packaging, and in the same condition as when you received them.
- Exchange Approval: All exchanges are subject to approval based on the condition of the returned item.
Shipping Fees
- Return Shipping: If the return is due to a product defect or an error on our part, we will cover the return shipping costs. Otherwise, return shipping fees are the responsibility of the customer.
- Exchange Shipping: For exchanges, we will cover the shipping costs of sending the new item to you.
Need Help
Our goal is to provide you with a seamless and satisfying shopping experience. If you have any questions or concerns regarding our refund and exchange policy, please feel free to contact our customer service team, who will be happy to assist you.
Contact us for questions related to refunds and returns.